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Lost or Stolen Mobile Device Procedure

All 皇家华人 employees and students must immediately report the loss or theft of their 皇家华人 provided devices (or their personal device if it contained sensitive 皇家华人 data) to Campus Safety, the IT Helpdesk, and their supervisor, Dean, or faculty advisor.

The steps below can be performed concurrently. Please provide the requested information and initiate recovery or wipe procedures as quickly as possible.

  1. REPORT THE LOSS
  2. Notify your supervisor/Dean
  3. Notify Campus Safety
  4. Notify the IT Helpdesk
  5. INFORMATION TO PROVIDE
  6. Device manufacturer and type
  7. Owner of the device (i.e., personal or college-owned asset)
  8. Location device was lost or stolen
  9. Date and time device was lost or stolen
  10. Method of encryption
  11. College data stored on the device
  12. RECOVER OR WIPE THE DEVICE
  13. If the device has a tracking capability (such as FrontDoor, LoJack for Laptops or Find My iPhone) use it to locate the device.
  14. If the device can be safely recovered, do so. If retrieving the device could be dangerous (in the possession of a criminal), notify the police of the location.
  15. If the device cannot be retrieved or location cannot be determined, execute a command to wipe the device (using Exchange ActiveSync, Find My iPhone, LoJack for Laptops, etc.).